Return & Refund Policy

Returns

At PIZZTOL, we want our customers to have a positive shopping experience. If you receive an incorrect, damaged or defective product, please contact us as soon as possible with your order details.

Damaged or Defective Products

If a product arrives damaged or defective, please contact us with your order number and relevant photographs or information describing the issue.

After reviewing the issue, PIZZTOL may provide an appropriate replacement, exchange or refund depending on the circumstances.

Incorrect Products

If you receive a product that is different from the item ordered, please contact us with your order details.

Where the error is confirmed to be on our side, we will work with you to arrange an appropriate replacement or other suitable resolution.

Clothing & Size Exchanges

Size exchanges may be considered depending on product availability and the condition of the returned item. Products must be unused, unworn and returned in their original condition.

Customers should contact PIZZTOL before sending any item back so that the return process can be confirmed.

Perfume Decants

Due to the nature of fragrance products, opened or used perfume decants may not be eligible for return or exchange unless the product is confirmed to be defective or the incorrect product was supplied.

Refunds

Where a refund is approved, the refund amount will be determined based on the circumstances of the order and the applicable return conditions.

Refund processing times may depend on the payment method and the relevant payment service provider.

Order Cancellation

Customers may contact PIZZTOL as soon as possible if they wish to cancel an order. Cancellation requests are subject to the processing and dispatch status of the order.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may need to be followed.

Return Shipping

Return shipping arrangements and costs may depend on the reason for the return. Where an incorrect or defective product is confirmed to have been supplied by PIZZTOL, appropriate arrangements will be discussed with the customer.

Contact Us

For return, exchange or refund requests, please contact PIZZTOL with your order number and details of the issue.